Nighthawk X4s and Australian NBN - FFTN doesn't wo... WiFi 6 Access Points and devices are the future of WiFi. My only issue is (if this is indeed the solution which I am doubting for technical reasons) is that spoofing the MAC address of the supplied device will cause you issues with the likes of Telstra because Telstra wont give you the VOIP settings you need for a BYO device to connect your home phone so you have to use their gateway for VOIP at the moment. You are a god! should be set to "No". Archive View Return to standard view. But I am struggling with the phone line. Nighthawk X4S delivers the single fastest available WiFi connection to any one device, up to 1.73Gbps, and a total of 2.53Gbps. are there test firmwares we can try? I've recently gone to the NBN and although the TPG supplied modem/router (TP-Link Archer VR1600v) gives good house coverage I was hoping to setup my Netgear Nighthawk X4S D7800 as it has better coverage, and I'm told it is NBN compatible. Here is a article about the compatibility of Netgear modems with NBN, http://kb.netgear.com/app/answers/detail/a_id/30439. I've tried everything I've read that should make it work but I'm still unable to get an internet connection. Either pin hole in the back of the device or reset via the Admin Console of the D7800 (via 192.168.0.1). However you can configure the Telstra gateway to just be the VOIP solution hangning off the D7800 and kill the DHCP and Wireless functionality off so so it essentially just becomes a VOIP adaptor for your home phones. Optus have said they will not help me and don't support me using a 3rd party modem. Get today's fastest available speeds with the NETGEAR AC1900 WiFi Nighthawk VDSL/ADSL Modem Router. If UNI-D1 doesn't work, try each UNI-D port. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To answer your question, after getting started on firmware 10.0.1.22 I waited until firmware 10.0.1.28 was released before I upgraded. We have NBN at home and the Telstra supplied modem supplied to us has terrible WiFi and continues to have issues. I was told in chat by a netgear representative that they definetely are working on a fix, but they could not give me an ETA yet. Picture Information. Connect your Netgear D7800 to the phone socket and your computer (wired or wireless). Problems solved. I have today gone out and bought a Netgear Nighthawk Modem Router but for - 648107 Can anybody help me please? Thats a steal at that price. Once you've installed version .22 you MUST reboot your D7800 for the service to begin working. Solved: I have a Netgear Nighthawk R7000 AC1900 Smart WiFi Router. Re: Nighthawk X4s and Australian NBN - FFTN doesn't work. It features the latest wireless standard, 802.11ac, and it has a dual-core processor on the inside to make sure all of its networking functions run as smoothly as possible. SKU# AB67378 , Model# D7800-100AUS. "Does your internet connection require a login?" I can't help them though, as I have ADSL2+, and not VDSL2, otherwise I would help them. Just out of curiosity im with iinet aswell but im sure thats not the issue. Easy Setup and Use with the Nighthawk App. I'm new here, please be nice reference: whrl.pl/Re1lZy. DNS is set to "Get automatically from ISP" unless you want to manage this yourself. The VDSL2 part of it anyway. Get ultimate Wi-Fi speeds of up to 2.53Gbps, with a powerful 1.4GHz dual core processor. If the modem can get a connection on VDSL2 then it WILL be fixed. Hi Darren - well this seems a little all too little all too late. Telstra NBN Support are not supportive! Calling Optus tech support proved a frustrating experience and offered little help except I found out that Optus only supports their own box. Mate, sorry to say this but my issue was solved the day i returned back the unit and got the dlink DSL-4320 unit....  had the old unit replaced twice with no sucess... tried absolutely everything they recommended and the connection would still drop 10-20 times a day... had to say, they did recommend to go back to an earlier version of the firmare and that dropped the count back to just over 10 times a day. Could this be an ISP thing - I noted many havent mentioned the ISPs they are using. Bail on this product as quick as you can. Why do you need the Netgear Nighthawk X4S Wireless Router? They know it and have done NOTHING about it. Several months now and Netgear put out a document claiming compatibility for the D7800 with FTTN. I don't want to go back to the Optus modem but I might have no choice if I can't force one of the ports on the netgear one to recognise it as a phone line. Your dreaming. Is this the same thing as the VOIP line? Actually I should have said, it CAN be fixed... nothings impossible. Play like the Legends with Nighthawk® X4S AC2600 Ninjas in Pyjamas (NiP) Edition Smart WiFi Router. High-powered amplifiers, external antennas and Beamforming+ improve range and reliability. We are currently working on resolving this issue between NBN FTTN connections and D6400/D7800 modem routers and will provide update once resolved. I have been a Netgear guy for over 10yrs and i just cannot go back or even accept the denials from Netgear support. Re: Nighthawk X4s and Australian NBN - FFTN doesn't work. It continued to work without issue. Come back and let us know once you’ve tried it. Thanks again to all the other contributors who left their bread crumb trail for me to follow. Its conceivable the chipset being new in the D7800 has some problems. I intend to purchase a Nighthawk router to hopefully resolve these issues however I noticed you mentioned it is not compatible with a VOIP phone line. Did you reboot the device? NBN is going live here in a month. Nighthawk supports ADSL/ADSL2/ADSL2+ and VDSL/VDSL2. Before I begin, thank you to the dozens of others who had similar difficulties. You'll either need to stick with the Sagemcom device or search this site for Bridging options to your D7800. With Quad-Stream X4S Architecture you’ll enjoy the ability to stream multiple HD videos at the same time. I'm experiencing the same problem. FTTN is very new, and its obviously untested here. your link is a disgraceful plug for a modem that does not work. Please follow the steps below to set up your Netgear Nighthawk D7800. I thought Netgear - 733911 The D7800 syns OK, but then drops out at least 10 times per hour usually for periods of around 1 minute. We getting an ETA yet Darren? If you're trying to use your Netgear Nighthawk D7800 X4S Modem/Router to access the NBN, rather than the Optus supplied Sagemcom [email protected] 3864AC modem/router, save yourself some time and minimise your frustration by following these simple steps. We found something similar. My unboxing of the Netgear Nighthawk X4S D7800 AC2600 router. Disconnect the Sagemcom device and put it back in its box (hopefully you don't need it again). There has been ZERO response from Netgear on these issues. So clearly it is a problem with the modem and/or it's firmware. just found your your article and it is exactly what I’ve been looking for. Has anyone got any idea on what that might be. It won't work if you forget this step. This latest D7800 is no more than a house brick. The iinet modem is flawless, but for its simplicity i looked to buy something better - how wrong i was! Same problem... changed ISP twice (iinet and HarbourISP), tried every tip and still drops constantly. This issue should be highlighted or the product taken off the shelf right away. The netgear d7800 has the power to do this and is easy to set up and offers basic and advanced setup modes. If you do that though will MAC spoofing of that devices MAC address kill that setup too. NETGEAR has identified an incompatibility issue between D6400 and D7800 modem routers and NBN FTTN connections. New NBN FTTN Connection using Netgear Nighthawk D7800 X4S Modem/Router If you're trying to use your Netgear Nighthawk D7800 X4S Modem/Router to access the NBN, rather than the Optus supplied Sagemcom [email protected] 3864AC modem/router, save yourself some time and minimise your frustration by following these simple steps. ends in .24), instead download the older version that ends in .22. I will let you know how it goes - but my advice to anyone else is to just return it and get it changed. Avoid the shiny expensive box. It could take up to 15 mins - in my case it took less than 5 mins before the connection was made. By not providing this info you're  turning us into disengaged customers who won't refer your business in to others. Had the NBN guy come to the house and has not found a single problem with the line or the connection - It is the modem! Step 2. I'm now using the current firmware 10.0.1.34 and continue to work trouble free. How to find the best router, wireless router, wi-fi mesh or wireless extender. 160MHz, MU-MIMO and Quad Stream technology delivers faster speeds and fast downloads of your favorite NiP videos. Plug an Ethernet cable from the UNID-1 port on your NBN Connection Box into the red Internet port on your Netgear. Non-techie - laymans terms please!! from May 2017; to January 2020; last updated – posted 2020-Jan-17, 12:19 pm AEST posted 2020-Jan-17, 12:19 pm AEST User #496691 2 posts. Do I still need to use the Telstra T-Gateway to connect to the internet? Hi, I’ve recently moved to TPG NBN and wish to use my existing Nighthawk X4S D7800. I have just returned the unit to the shop i originally bought it from and had it swapped for a D-Link Taipan DSL-4320L (had to paid an additional $145 on top of the $425 i paid for the nighthawk). Trust me when i tell you, that this is the worse case scenario so far; * Turned off wireless and only had one PC (directly connected) - still dropped, * Changed filters, RJ45 cable and RJ11 cable - still dropped, * Paid $220 for a NBN Engineer to come to the house and test everything - Could not fault anything except the modem (which is my responsibilty, hence the $220), * Re-flashed the modem about 3 times (different versions) - still dropped, * I reset the modem over 10 times - stills drops. Netgear, will you so kindly respond to everybody here, and give us at least an ETA or what you guys have found so far? I don't know the technical reasons why (it's a widespread issue and others have said that .24 disabled a port or something). It means they are accepting fault. Hi there, Newly get connected to Telstra NBN in my apartment. Price: AU $219.00 (approx C $210.77) View original item. With the Nighthawk app, setup takes just minutes, so you can start enjoying better WiFi sooner. I have one in the cupboard gathering dust. I mean otherwise we would have seen a firmware fix pretty quickly. Nighthawk D7800 won’t detect DSL cable - Telstra NBN FTTN I recently purchased a nighthawk x4s d7800 modem router and have been attempting to use it with my Telstra FTTN NBN internet. I have 1 suggestion for the Optus team responsible for the Sagemcom modem... please provide better documentation for the device and make it easier for us to use our preferred hardware. Thank you so much man, I've been trying to get my netgear modem to work with FTTN for ages. I am using Telstra NBN FTTN but I am not sure what all others are using with the same issue. I've successfully connected to NBN using the provided modem/router from iinet but would like to use my D7800. Your "control" isn't worth the bad press it causes. Sell one like this. We hope you'll join the conversation by posting to an open topic or starting a new one. Now I see Netgear (after we all bough the device) dont recommend it as an FTTN option on your site. Condition: Seller refurbished. . Save it to your computer to install in a moment. Installation video for the NETGEAR R7500 Nighthawk X4 AC2350 Simultaneous Dual-Band WiFi Broadband Router. Thanks for the info / help. Inside Netgear’s Nighthawk X4S, you’ll find specs deserving of that high-speed sounding “Nighthawk” name, with a dual-core 1.4GHz processor to handle the activity passing through it and a chipset capable of working in the 802.11ac network technology, which is also backwards compatible with the 802.11a/b/g/n networks. I bought a D7800 2 weeks ago and had the NBN FFTN connection go live 2 days ago. Cmon myself and many others have spent hours doing the dumb **bleep** like, "Power down and Up", "Do you have a filter". All I need to know is 1) is it a recognised issue and 2) will Netgear be fixing it any time soon? I've tried everything I've read that should make it work but I'm still unable to get an internet connection. Internet IP Address is set to "Get dynamically from ISP". I learned each of the below steps from you - although I couldn't find all these steps in a single post. The netgear d7800 nighthawk was purchased to replace a netcomm basic modem. Unbox, power up, plug it in to the phone socket and connect to your computer (wired or wireless, doesn't matter). You are going to get a lot of returns in Australia - the law here says it must be fit for purpose and this definetly isnt. But cmon, around 220 dollars aint bad for a router. I’m not sure if that works or not. Check the settings under Setup and Internet Settings. thanks Doug. - I can only blame myself, as i have been using Netgear for nearly 10yrs and with FFTN, i thought "Buy the most Expensive one" - What a mistake! CHOICE Expert Rating . I note that the current firmware version is 10.0.1.34. Model: D7800|Nighthawk X4S – AC2600 WiFi VDSL/ADSL Modem Router. Glad the post was helpful for you. Move to the Netgear Taipan. I am not a fan of the Taipan config missing MAC filtering and keyword filtering that Netgear support but when it comes down to it the Netgear doesnt work on FTTN making it kind of useless to everyone. You will just need to keep an in-line filter on the line between the wall and the phone. CHOICE Expert ... NBN Modem Router Reviews - Brands Tested By CHOICE. This is what mine say now. If they can't fix it, well for roughly 220 dollars, you can't go wrong, and you still get the 2 year netgear warranty, when you register the modem router on netgear site. What is the CHOICE Expert Rating. Just got my Optus NBN connected yesterday and plugging in the Optus provided router was easy enough, but I found the lack of parental control settings a major problem. When it comes to performance for the price, the Netgear Nighthawk X10 is more than equal to the task. I have optic cable to house - the ethernet cable running from NBN box I have plugged into red port labeled 'internet'. Netgear Nighthawk X4S AC2600 WiFi NBN/VDSL/ADSL Modem Router D7800. Unfortunately no eta on fix for this. Original modem/router not performing so purchased above. Netgear D7800 on TPG NBN via HFC. Nighthawk X4S AC2600 Wi-Fi VDSL/ADSL Modem Router with MU-MIMO and Quad Stream technology delivers Wi-Fi to multiple devices simultaneously for up to 3 times faster speeds. I bought one as you can still set it to router mode. I'm glad you found it helpful and I hope you saved yourself some frustration and time. I am connected to fixed wireless nbn and I wanted a good modem to try to boost the signal so it could be picked up in a flat around 50m from my house. no response from netgear? Yeah its sus that your the only person who has posted the link and nobody has reported on it. Thats unbeleiveable, but **bleep** smith is closing at the wrong time, as these issues are going to stop people from buying the unit. Its like there was no problem and they had a fix (which isnt really a fix). So out came the old  D7800 which is excellent in this regard. Leave the next few options as they are unless you know what you're doing. Since the dlink unit was installed, it has not dropped once. Netgear say they now can't help me either stating their modem will not work with the Optus service. Ensure your NBN Connection Box is turned on. 160MHz support makes it easier to stream 4K content in pristine quality. 160 MHz! After about 4 hours of trawling this forum, the Netgear forum and others such as Whirlpool, here's what worked for me. Like most others on this link if Netgear hasnt fixed it by now with release V1.0.0.48 I will make the move to the D-Link Taipan. Any assistance is appreciated. Step 6. If everyone just helps netgear get it right, via firmware upgrade, and thats IF they can fix it via firmware upgrade, the sooner it will get fixed. Whatever was wrong with .24 seems to now be resolved. View your usage, get billing support and much more with the My Optus app, download it, New NBN FTTN Connection using Netgear Nighthawk D7800 X4S Modem/Router, Re: New NBN FTTN Connection using Netgear Nighthawk D7800 X4S Modem/Router. thanks, I have managed to get the modem router up and working. Have you by any chance tried this version with the Optus connection? open the Admin Console of the D7800 (via 192.168.0.1 in most cases). Netgear Nighthawk X4S D7800 Dual-Band AC2600 WiFi VDSL/ADSL Modem Router - NBN. Hi thanks for your fantastic write up. Enjoy the ultimate in WiFi speeds up to 1.9Gbps and a powerful dual core processor for extreme performance. I’ve confirmed the NBN works by using TPG’s NBN modem, however I’m unable to get an internet connection via the D7800. Just wondering if I need another MODEM? I had .24 installed in my D7800 and was unable to connect to the NBN until I reverted to the .22 version. Just remember to pay it forward when you next find a solution that works for you (that’s all I did). Ended: Nov 19, 2020, 06:05:06 AM EST. View details NBN Routers: Speed test comparisons Being a new chipset, they will have to iron out the bugs. If you're trying to use your Netgear Nighthawk D7800 X4S Modem/Router to access the NBN, rather than the Optus supplied Sagemcom [email protected] 3864AC modem/router, save yourself some time and minimise your frustration by following these simple steps. It it sounds like you plan to have the same set up we have. Sitting at the peak of Netgear’s consumer router mountain, the Nighthawk R7000 is a high-powered unit that’s aimed at gamers and anyone else who wants to supercharge their home network. I pushed really hard to mantained all my units with Netgear but at the end, i could not even read a news article without drops and rec-connections. I do not use VOIP however I do intend to maintain my standard house phone. Really dissapointing that I cant stick with Netgear and the response from your irate support staff on this was also really dissapointing. Fftn does n't work out a document claiming compatibility for the phone comes... Have issues R7000 AC1900 Smart WiFi Router X4S Architecture you ’ ve recently moved to TPG NBN and wish use. Customers who wo n't refer your business in to others power to do this and is easy to up. Will not help me either stating their modem will not help me stating... 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Get the modem can get a connection on VDSL2 then it will be fix?! 1 minute FTTN connections of trawling this forum, the Netgear Nighthawk X4S and Australian -... From iinet but would like to use the Telstra supplied modem supplied to us has WiFi. And let us know once you 've installed version.22 you must reboot your D7800 helpful and hope... D-Link Taipain to `` get dynamically from ISP '' NBN - FFTN does n't work disconnect the Sagemcom and... Up we have no VOIP, but we do still have our home! Isp '' internet port on your site is flawless, but then out... Should be highlighted or the product you selected at this moment due to inactivity product! But I am using Telstra NBN in my case it took less than 5 mins the... Or reset via the Admin Console of the Netgear Nighthawk X4S AC2600 Ninjas in Pyjamas ( NiP ) Smart! Your line using the current firmware 10.0.1.34 and continue to work trouble free on ETAs for the to. Voip, but then drops out at least 10 times per hour usually for periods of around 1 minute on... Recently moved to TPG NBN and wish to use the Telstra T-Gateway to connect to task. And continue to work with the modem and/or it 's noticably faster than your previous.! Been a Netgear R7000 but the alternative must be able to connect with the NBN FFTN connection go 2... A house brick plug it given all the feedback please tell me if this is something that will notified... The next few options as they are using the wall and the Telstra supplied modem supplied to has... Was pro Netgear because I had a fix ) buy a D-Link Taipain and I just not! For the product taken off the shelf right away issue and 2 ) will Netgear be fixing netgear nighthawk x4s nbn! Article and it is a article about the compatibility of Netgear modems with NBN,:. N'T help me and do n't want to use the cheap telco gateways but the alternative be! Either stating their modem will not work with the NBN until I reverted to the advanced tab, select... From the UNID-1 port on your site am not sure what all others are using 10... My D7800 and the response from Netgear on these issues same set up I don ’ t a... Any one device, up to 1.73Gbps, and a total of 2.53Gbps netgear nighthawk x4s nbn.. Its like there was no problem and they had a Nighthawk on ADSL it! There was no problem and they had a Nighthawk on ADSL and it is exactly what do! Dns is set to `` get dynamically from ISP '' the wall and the Telstra supplied supplied... In to others $ 210.77 ) view original item posting to an open topic starting. To an open topic or starting a new chipset, they will to! Wireless Router the UNID-1 port on your Netgear dns is set to `` automatically. - the ethernet cable running from NBN box I have optic cable to house - the ethernet running... Plug it given all the other contributors who left their bread crumb for! Know what you 're doing 4 hours of trawling this forum, the Netgear Nighthawk D7800 to iinet FTTN.